The pandemic has helped accelerate the shift in consumer buying habits from in-person to e-commerce channels. This year Black Friday shopping numbers showed in-store traffic down by half from the year before with online spending up 22%.
Even before the holiday spending season, the number of consumers who made half or more of their monthly purchases via e-commerce nearly doubled during the pandemic, according to Capgemini research. Its expected the shift from retail to e-commerce will continue even after the pandemic. Here's a look at some numbers:
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