Frequently Asked Questions e-Transfer for Business [2022]

Oct 17, 2022

e-Transfer FAQ

Interac e-Transfer use has exceeded one billion transactions over a 12-month period, and 19% of them involved a business transaction. 

While we can’t say that we are surprised, given that our recently published e-Transfer for Business guide has been downloaded over 1000 times to date, we know the questions from merchants and our clients looking to understand the complete ins and outs of this payment solution keep on coming. 

So we broke down all the questions we get asked when it comes to VoPay’s e-Transfer for Business solution. Everything from e-Transfer for Business processing times to how e-Transfer for Business works and when to use e-Transfer for Business. 

It is all covered in our frequently asked questions e-Transfer for Business [2022]. 

What is e-Transfer for Business?

e-Transfer for Business is a money-transfer service for Canadian companies that uses online banking to move funds from one account to another. It allows businesses to receive money from customers quickly and securely by using only an email address.

The funds are transferred from one account to another in real-time using established and secure banking procedures.

By partnering with Interac, VoPay facilitates millions of dollars in e-Transfers every month as a safe and secure payment solution for all parties involved.

What is Different About e-Transfer for Business? 

Compared to traditional banking solutions, catering to small business volumes, VoPay’s commercial e-Transfer for Business solution allows enterprises to send or collect unlimited e-Transfers payments in near real-time with a $25,000 limit for each transaction. 

How Many e-Transfers Can I Send at Any One Time?

As many as you need to. VoPay customers can send unlimited e-Transfers at any one time.

How Much Money Can I Send? 

A lot and a higher limit than ever before, $25,000 to be exact. The daily e-Transfer funding limit is $25,000 per payment.. With just an email address you can disburse the funds out of your account and into theirs. In real-time.

Is e-Transfer for Business Just for Sending Payments? 

No. This is a robust payment solution for many of your business needs. VoPay clients can send single or bulk payments, request money from their clients and utilize Inbound e-Transfer to receive payments.  Basically, you can send, request, or receive payments 24/7/365 from or to anywhere across Canada. 

What Are Some Common Use Cases for The e-Transfer For Business Payment Solution? 

The e-Transfer for a business solution can be used for a wide range of purposes, with payment flows customizable to suit business needs. Some common payment use case includes:

Earned Wage Access – employers can send real-time payouts of earned wages to workers using only an email address 

Lending – lenders can offer a real-time loan funding option and exceed customer expectations when they need money quickly 

Insurance – Optimize the insurance claim payout process and maximize customer satisfaction 

Gig Economy – Companies can give gig workers the option to receive speedy payouts for their work

Accounts Payable – e-Transfer for Business makes it possible to send payments to vendors quickly and easily, saving time and reducing paperwork.

Get Started with VoPay’s Enterprise 
Grade e-Transfer Solution

Does Every Transaction Require a Security Question? 

No, not every transaction requires a security. With an account number routing funds can be deposited into the account directly. No security question is needed. 

What If The Recipient Uses The Wrong Answer Multiple Times?

If the recipient does not know the answer to the security question, they contact the sender. If the recipient answers the question incorrectly more than three times, the Interac e-Transfer transaction will cancel automatically.

What Happens If The Recipient Does Not Accept the Funds? 

Most commonly transactions will expire in 30 days, that being said VoPay clients have the ability to specify a specific expiry date if desired. Upon expiration, funds that were sent will automatically be redeposited into the sender’s account.  

In case you forget, or in case they do, you can set up payment reminders. If a recipient receives a transfer but doesn’t accept it, payment reminders can be sent before the transaction expires.

How Do I Cancel an Interac e-Transfer Transaction?

Once an e-Transfer request has been processed and the specified transfers have been created, the sender can cancel them until the recipient picks them up. This can be done from the submission of a cancel request.

When a transaction has already been accepted, and the deposit made, the transaction is considered complete.

Will Every Bank in Canada Accept an e-Transfer? 

With Interac e-Transfer for Business, you can send single or multiple Interac e-Transfers that will be accepted at 250 financial institutions. See a complete list here.

What Is The Processing Time For e-Transfer For Business? 

Payments 

Transactions are processed in near real-time but can take up to 30 minutes, depending on your bank or credit union. Interac will process the transactions and send the transfers as soon as possible, based on system availability. 

At VoPay, we run a program that checks for new e-Transfers every 3 minutes. It is important to note, however, that the length of time this process may vary depending on the financial institution where the e-Transfer originated.

Inbound e-Transfers

Once the e-Transfer has been sent by the client to the customized email configured by the VoPay administrator, the funds will be available in your VoPay accounts immediately. Yes, we did say immediately. 

Use Case: This solution is perfectly suited for managing loan repayments. For example, when end users cannot make their full repayments, instead of missing the entire repayment, they have the option to make smaller installments at any time throughout the loan period.

Request Money 

When you Request Money using Interac e-Transfer, an email or text message is sent to the recipient typically within 1 minute, though some notifications may take up to 30 minutes. Once the end-user has processed the request, funds will be sent in near real-time to your VoPay account. 

Send & Collect e-Transfer Payments in Real-Time

What’s The Funding Time For Bulk e-Transfer?

Clients can initiate and receive payments 24/7/365. Transactions are processed in real-time and funds are available immediately so that businesses can access these funds when they need them.

Will My Business See Any Benefits from Using e-Transfer For Business? 

Yes! No matter what industry your business is in or what your biggest payment pain point is e-Transfer for Business will help streamline your processes, enhance your services, and cut down on costs. 

✓ Simple Customer Onboarding 

No banking information is required from the recipient, simply their email address. 

✓ Real-time Funding

Funds are sent and received in near real-time 24/7. Recipients will have access to funds within minutes. 

✓ Advanced Reconciliation

Simplify reconciliation by including an invoice, purchase order and payment details with each payment. 

✓ Commercial Funding Limits

Send unlimited transfers of up to $25,000 per payment, to multiple recipients at the same time. 

✓ Seamless Integration 

Access the service through VoPay’s API solution or online portal. Our solutions are fully customizable, allowing businesses to manage payment flows and branding.

✓ High-Level Security

Our data standards are fully compliant with bank security standards along with data encryption using tokenization technology. 

✓ Low-Cost Processing

Our transaction costs are lower than other payment options. Our goal is to minimize inefficiencies and keep your costs as low as possible.

✓ Widely Trusted 

Interac is one of the most trusted financial service brands in Canada. Your customers feel good about using Interac products.

✓ Save Time & Resources

Spend less time on accounting functions and eliminate the need to issue, track and reconcile costly cheques for payments. 

✓ Healthy Cash Flow

Improve cash flow management by knowing exactly when funds will be sent and received. 

✓ Recurring Payments

Payment requests are sent by email or text and can be scheduled on a recurring basis.

I am a VoPay Client, What Do The Error Codes Mean? 

e-Transfer Error codes

Error codes for a pending/ in progress e-Transfer: 

506  Transfer has already been cancelled: failed to cancel a transfer through a bulk request as it’s already been cancelled

507 Transfer already picked up: failed to cancel a transfer through a bulk request as it’s been picked up already

Error codes for a completed e-Transfer:  

0 Bulk cancellation request

1 Recipient rejected

2 Railed authentication

3 Reached cancellation cut-off

4 OAS cancellation

5 Notification delivery failure

6 API Cancellation 

7 Failed initialization 

8 Auto deposit Failed

I Am A VoPay Client, How Do I Cancel An Interac e-Transfer Transaction?

Once an e-Transfer request has been processed and the specified transfers have been created, the sender can cancel them up until the recipient picks them up through the submission of a cancel transfer request.  Follow the steps below to cancel.

Log into the VoPay client dashboard > Open ‘Statements and Reports’ on the left pane > Open ‘Transaction History’ and locate the transaction you want to cancel.  Furthest to the right, click on the ‘Details’ button.  Next, click on the ‘Cancel’ button.

If a transaction is already accepted and the deposit has been made, there is no way to cancel the transaction.

I Am Not A VoPay Client But Want To Learn More, Can I Schedule a Demo? 

Yes. We would love to show you around. Contact us and we would be happy to get you set up.  

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