Consumers everywhere expect the same choices that they get cross-industries and services. They decide how, where and when they pay. Lenders have taken steps to rise to the occasion, adding new systems, billing and payment options to stay relevant and competitive, meet the digital demand and increase profits. But has it been enough?
A 2018 Payments Canada study found that more than 80% of Canadian small businesses want more payment options. They’re willing to integrate new technologies into their operations and move away from cash and cheques—if they had other options. Conversely, in 2017, customers paid 78% of their loan payments electronically. What’s more is that Millennials—a majority of today’s workforce and borrowers—expect to do everything digitally, not paying their loans online but with their debit cards.
As more systems go digital to stay competitive and meet consumer expectations, how can the lending industry be more innovative?
Loan management systems were designed as a streamlined way to evaluate, approve or deny, offer, provide and collect funds to and from customers. However, as with all digital systems and services, it’s time for an update.
How loan management systems (LMS) benefit from digital bank payments
As the leader in payment innovation,
1. Streamline disbursement and loan collection
When pre-authorized debits (PADs) were first designed, they were a convenient way to set up multiple bill payments and transactions. However, let’s look at the customer journey of setting up a PAD in Canada. First, whoever is setting it up has to fill out a PAD agreement in writing, online or over the phone. The bank then sends a written confirmation that acknowledges permission was given for the withdrawals. Three days later, the first withdrawal can happen. This process probably doesn’t meet consumer expectations today. Our Intelligent EFT/ACH (iQ11) payment service eliminates the pain points of PAD initiation.
3. Faster processing and reconciliation times
The Payments Canada study found that 54% of businesses believe they are spending too much time on payment processing activities. Our software makes it easier for businesses to be more efficient and effective with payment and loan processing. We’ve set up real-time acknowledgement and daily status reports into our dashboard for quick reconciliation. Likewise, beyond streamlining the signup and digital payment process through email, our funding process is near real-time. Businesses can now send funds within the hour or overnight, depending on volume, which we’ll cover in our final point.
4. Reduces NSF and return transactions
Similar to the amount of time that it takes to set up a pre-authorized debit, it takes time for financial institutions to accept, review and process cheques—and even longer for the payments to reach its end recipient. Because of both our faster processing and reconciliation times and our use of digital bank payments, non-sufficient funds (NSFs) and return transactions are significantly reduced. Rather than using cheques or credit cards that are subject to longer processing times, we
5. Enables efficient bulk payout
Lastly, our e-transfer bulk payout enables businesses to disburse loans instantly by only using email addresses. Up to 1,000 Interac e-transfers can be sent in almost real-time and up to 100,000 can be sent overnight. Plus, up to $10,000 can be sent per payment to multiple recipients all at once through our robust API. Not only does this streamline the bulk payment process, but it allows lenders and businesses to meet today’s consumer expectations for experience and efficiency.